All custom earpieces and earplugs are guaranteed against defects in materials and workmanship for 12 months from invoice date.  They are also guaranteed against improper fit and feedback for 3 months.  We keep impressions for 60 days but not all are reusable.  We recommend that new impressions be made when fit problems occur.

A REMAKE is free when no changes are made and...
1. An earpiece breaks or cracks from normal use within 1 year of purchase.
2. An earpiece causes discomfort within 3 months of purchase.
3. An earpiece allows feedback within 3 months of purchase.
4. An earpiece is lost in the mail while being set to a dispenser.

A REMAKE is not free when...
1. Feedback or discomfort occurs after 3 months of purchase.
2. Feedback occurs when a dispenser orders a High Frequency or CROS style earpiece.
3. A new style is needed due to a change in hearing instrument.
4. A decision to fit the other ear is made.
5. A mold is made incorrectly due to incomplete or inaccurate information given by the dispenser.

A REMAKE is not free, a nominal charge will be made when...
1. The dispenser or patient ruins the earpiece trying to modify it or by mishandling it.
2. We are asked to change the material, style color or acoustic modification.